We recently saw a write up about designer-lookalike sofas by Custom Sofa Design on Little Green Notebook and were pretty astonished by the offerings and the prices.
We’re talking about sofas that are dead ringers for spendy Crate & Barrel, Pottery Barn, Room & Board and Anthropologie versions with prices that start around $599 (with many many options under $799).
They even offer up chic designer-based upholstered beds at a serious markdown from the original versions. Apparently if you read the comments over on that post, lots of people have had a great experience with the company and rave about Don, the owner. And we were further surprised to learn that everything is manufactured right here in the US, that his company has been around for years, and that he’s based right out of Los Angeles. How on earth does he have such low prices? It’s mind boggling, isn’t it?
Apartment Therapy was also chatting about this very company back in February and the reviews generally seemed agreeable (there were more raves about Don mixed in with a few negative comments, but even things that have five stars on amazon.com still have a few super negative reviews in the mix).
So it got us wondering if any of you have ordered something from Custom Sofa Design? If you have, we’d love to know what your experience was like. We’re just trying to figure out if they’re a reliable source for discount furnishings, because if they are they could really make those higher priced retailers sweat a little (while saving you hundreds if not thousands of dollars). And even if you haven’t ordered from them, we’re always up for a chat about stunning sofas, so feel free to chime in with your favorite models. We’re currently drooling over The Elena (starting at $549), The Kentwood (starting at $799), The Paramaunt (starting at $599) and The Harward (starting at $599). Which ones tickle your sofa fancy?
Psst- On the subject of sofas, here’s what we learned (the hard way) about Pottery Barn sofas. Oh well, now we know!
holly says
I’ve never come across the company before but would love to know other’s experiences. we’ve just begun a search for a new sofa so this is quite timely!
Jennifer says
We spent about this much on a sofa and it’s craptastic. AKA I’d like a new one (the “old” one is less than a year old). I take it this company ships from CA? So far I am liking the Paramount and Brussels….but I haven’t looked at them all yet! Great selections! And it looks like you can customize any of them! Thanks for the info.
YoungHouseLove says
Yup, it does appear that they ship from somewhere in California (they have a few different “bases” out there it appears). We’re certainly not experts on their company by any means though, so the best info you can get would be from their site or by calling them. And here’s hoping someone who has ordered one of these will drop in and share their experience!
xo,
s
Cheryl says
I’m in the market for a sofa so I am really interested in your responses to this post.
Can you two or anyone here recommend a great sleeper sofa? I’ve read that AU furniture (sold by Macy’s) is reliable and a great sofa period (and a great sleeper too). But it carries a price-tag of $2200 smackeroo’s!
Need a sofa in the den for spillover guests and I’d like them to be comfortable as I treasure my company.
YoungHouseLove says
We love Rowe sofas and any local retailer should be able to hook you up with one for substantially less than a Pottery Barn sofa (just look up a local sofa dealer online or in your Yellow Pages and call to see if they sell Rowe sofas). They should have a decent amount of selection if they carry Rowe stuff, especially when it comes to sleepers. We’ve heard they’re extremely comfortable and we have a Rowe sofa (not a sleeper) in our living room and we couldn’t be happier with our choice.
xo,
s
Kate @ Domesticating Kate says
Wow… I’d LOVE new sofas for our living room, but ours are the only furniture we’ve bought “new” (aside from our recent kitchen table purchase) – and that was five or six years ago! I feel like we can’t buy new sofas when our two bedrooms and office are still in need of furnishings…
Unfortunately, the hubs and I were very much comfort-over-style inclined when we bought our complete matching, overstuffed, microfiber set (yikes) for our tiny little duplex rental. They’re beige and clean up like a dream, but they are SO floofy and far too large for our room. Any cheaper suggestions for what we should do with them? Slipcovers, perhaps? There is a large sofa, loveseat, AND huge chair. If it were you, would you cut your losses and buy something new, or would you try to work with these?
Thanks!
Kate @ Domesticating Kate says
*the tiny little duplex rental we had at the time. Now we have a tiny little ranch home. :)
YoungHouseLove says
Hey Kate,
That’s always a tough question because we’ve seen people spend a ton of money trying to work with what they have and decorate around items that aren’t really their style, so if you find yourself painting rooms in colors that you don’t really like or doling out hundreds for a slipcover, pillows, curtains and accessories in an attempt to retrofit your furnishings even though they’re not really something you love it might be smarter to save up for something you’ll truly enjoy instead of putting that money towards “saving” what you have. Of course you can always sell things on Craigslist to get some money for them (to put towards your new items along with the money you’ve saved up). Here’s a post that touches a bit more on that subject. Hope it helps!
xo,
s
Jessica @ How Sweet says
I had no idea you could even do this. I want half of the sofas posted up there!
Erin says
I’m head over heels in love with the Parkland! It looks very similar to my favorite bright sunny yellow chair. I requested a shipping quote a couple of days ago but haven’t heard back (beyond that my request was received).
Sara says
Amazing! My husband and I were just discussing whether we should buy a new sofa and simply go out for a fun meal on our upcoming anniversary OR revisit Lake Superior. With these fab prices, I’m seeing a new couch in our future…
Claire says
Definitely interested in anyone’s opinion on sleeper sofas. We have had a regular one from sofa express for about 5 years now and have been pretty happy with it. We have been looking at IKEA sleepers but these look amazing as well. Anyone have any experience with the IKEA sleepers?
YoungHouseLove says
Good question Claire. Anyone have Ikea sleeper sofa experience to share?
xo,
s
Diane says
Their Cynthia sofa is a fairly close match to Room & Board’s 75″ Hutton sofa. Some differences in the cushions, but the same basic shape.
However, I always need to sit in furniture before buying it… it can look great and be mighty uncomfortable.
Ashley@ The Design Thief says
I had no idea either. I love the Paris and the Emma. But I’m with Jessica, above, I really like most of them!
tamstyles says
I think I will order one. Heck it cant be to bad. I mean, my kids would not be jumping up and down on it (not at their current ages anyway)…The old sofa has got to GO because they DID JUMP on it, at their younger ages. I need to save where a can, and I am picky on germs..so the next bad boy has to be new.
Lee Golden says
How about a post on affordable chairs next. I’ve been looking for an affordable chair for our living room and I’m not having much luck. Love your site by the way.
YoungHouseLove says
Hey Lee,
We’ll add it to the (admittedly very long) to-do list that we have going on. Stay tuned…
xo,
s
Tana says
Do all Pottery Barn sofas have a Pottery Barn label in them? The reason I ask is because I believe we have a sofa from Custom Sofa Design. It’s the Gemma,http://www.customsofadesign.com/styles.php?s=gemma which is an exact knock off of the Greenwich sofa from PB. Ours looks exactly like the photo. We bought it from a thrift store, so I’m not sure where it came from originally. There are no markings on it anywhere that would indicate where it came from; however, there are a set of numbers scrawled on the underside of the sofa on the wood. Anyway, it’s held up nicely. We’ve had it almost 5 years and it looks great, and that’s after our three kids have bounced around in it.
Incidentally, we also have a Pottery Barn sectional, and it has a PB label in it, so I would imagine all PB furniture has a PB label in it. We’re in your area, so if you ever want to take a look for yourself, come on over!
YoungHouseLove says
We have a Pottery Barn sofa and it actually has a Mitchell Gold + Bob William’s label in it (since that line and Rowe are really two retailers that Pottery Barn uses, with some markups tacked on). We’ve learned that getting sofas directly from retailers like Mitchell Gold + Bob William’s and Rowe is a lot more cost effective than through PB (more info about that here).
xo,
s
Valerie says
How do I pick just one? They are all great! I’ve been searching for an affordable mod sofa and these are just fantastic! I can’t wait to hear about the quality in a follow-up post.
leslie says
I don’t know anything about this company, but I read an article years ago in the Wall Street Journal about http://www.carolinachair.com that said they make wonderful furniture for the price. I’ve always planned to order from them when we need new furniture.
YoungHouseLove says
Thanks for the tip Leslie!
xo,
s
Tana says
Good to know about going directly to the source! I just assumed PB had their sofas made for them. Wish I had known that before we bought our two sofa sets.
YoungHouseLove says
Yeah, we learned the hard way too. But now we know!
xo,
s
Laura says
I’m in LOVE with the Martini and the Parmount – we’ve NEVER purchased new furniture – it’s always been given to us (which is nice, but one day my decorating/nesting bone is going to kick in) – so I’m saving this link!
I don’t have experience with any Ikea sleepers – but my friends did buy an Ikea couch and it’s broken down pretty fast – it’s just not the greatest quality – so if you want something short-term it may not be an issue!
Ann says
Thanks for the tip! I have had my eye on a sofa from Pottery Barn but have held off, because of the pricetag. One of the sofas above looks almost exactly like the one I want. Yah!
Jenny says
I just thought you and your readers should know that the high-end look for less is available everywhere! I manage a small, family-owned furniture store where we feature mostly “grandma-style” furniture in our showroom, but we can special order nearly any style in hundreds of upholstery options. I’m sure the same is true for furniture retailers across the country. I encourage my customers to clip pictures from magazines and catalogs from which I can happily help them search for look-alikes, sometimes for half the cost of the original item. Don’t be afraid to ask your local retailers for exactly what you want! And please try to support your local businesses whenever possible.
YoungHouseLove says
Great tip Jenny! Thanks for sharing!
xo,
s
Alicia says
I’m loving the “Carlton” sofa. It’s screaming nap and a nap sounds fabulous right now! haha
I noticed your favorite sofa choices have two long seat/butt cushions (as opposed to three). I just got rid of a two cushion sofa because after a while, that middle part starts to sag in! There’s always one guest that gets the crummy middle spot where they sink into the couch. Definitely something to think about! :)
YoungHouseLove says
Yup, we know all about the three-cushion vs. two-cushion debate and we actually own one three-cushion one (in our den) and one two-cushion one (in our living room). While we agree that the three cushion one encourages three people to sit on it instead of two, we’re not shy about scootching over and making room for people on our two-cushion one (often we’ll sit in the middle and we don’t find it to be uncomfortable at all- maybe it depends on the make and model?). The thing we don’t like about the three cushion one is that we each sit on one end so the middle cushion is noticeably fluffier since it’s not as compressed as the two end ones, so we think it looks sloppy and worn as opposed to the cleaner looking two-cushion version which always strikes us as more sleek and elegant looking. That one has really held up better for us and we prefer the look by far. What can we say, we’re two cushion fans! It’s totally a personal preference thing though, so go with what you love.
xo,
s
Sara @ EF eDesigns says
I’m interested to hear if anybody knows about this company. It would be a great resource if the quality is good. More often that not, it’s those large pieces of furniture like sofas that break the budget! It would be great to save a little money on them and use that cash to accesorize a room.
Elise says
We haven’t ordered anything from that company, but did order a very large sectional from a similar company in CA – http://sofacraft.org/. They have styles that mimic PB, Crate & Barrel, etc – but can make them to your specific size specifications, and for a lot less. We ordered their Elizabeth sofa as a sectional, which looks just like a PB one, but were able to have it made longer and less deep so that it fits perfectly into our den. I just went into PB and picked a fabric that I liked, sent it off to them – and they sent me back a half-dozen similar fabrics to choose from. Then I picked the density and durability of the fill materials and had it shipped to the East Coast for a few hundred bucks. In the end, it was about half the price of the PB sofa. The customer service wasn’t great, but it’s hard to complain when you’re getting custom furniture and saving over $1,000! This is by no means a real blog, just a place to post photos to make our mothers happy – but you can see a photo of the sofa at http://www.4403keswick.com/.
YoungHouseLove says
Thanks for sharing that info Elise! It sounds like you got a heckova deal.
xo,
s
Dana @ House*Tweaking says
I slept on my sister’s IKEA sleeper sofa last summer and while I can’t attest to the way it functions long-term, I was pleasantly surprised by how comfy the bed was!! It’s a firmer mattress (though definitely not hard) and was easy to pull out and fold up. As for the Custom Design Sofa that I’m drooling over… totally into the Paramaunt. Very mid-century modern!
Ursula says
West Elm also carries affordable, great looking sofas. My favorite, the Cooper collection, is eco friendly (made from recycled materials) and at $700, it’s a great find.
kele says
I love the looked of tailored, clean and crisp couches, however I still want it to be comfortable, and most importantly, has to be able to fit my husband and I laying down to watch a movie. It seems like a lot of the uber stylish couches aren’t deep enough to accommodate two people cuddling like that. Or am I crazy?
Ursula says
Oh, and to the person asking about IKEA beds, I’m not sure about their day-beds but an acquaintance had an IKEA bed that collapsed at 2am this week. She said it was worth it just hearing her husband scream like a little girl :) Their bed wasn’t very old, a little over 2 years :/
Alexa says
What timing! I am moving in with my boyfriend and dragging us to half a dozen furniture/outlet stores as possible in hopes of creating a “Look for Less”. I have champagne taste with beer pong money! :(
I love the Crate and barrel Tate bed and the Room and Board Hoffman bed but I do not like those prices! The website you recommended has replicas for HALF the price. BLESS YOU guys!!! I am doing my reserch and ordering one if all works out.
Mrs Soup says
Those are so lovely. Totally bookmarking these to check them out when we are in the market for a new sofa!
Nicole says
I’ve actually ordered two items from them, the Cynthia sofa (aka the Reese sofa from Room and Board) and the Nassau bed (aka the Tate bed from Crate and Barrel) but have only received the bed thus far (we selected a specialty fabric for the sofa which needed to be special ordered). We live in LA so our experience will be different from others who’ve had to order their couches and fabric unseen.
Working with Don was extremely easy and quick. Our experience went like this: we found his ad on Craigslist, gave him a ring and went out to his storage unit. At the storage unit, he has a TON of fabric samples and a few couches, 5 or so, to look at. As we knew which sofa and bed we wanted, my husband and I dived into the fabric samples which were haphazardly strewn all over the place. It was a good thing we planned ahead and snagged swatches at R&B and C&B before hand. It made going through all the fabric books so much faster. We weren’t able to get exact fabric matches but were able to find ones that were close and that we good enough for us.
Note – We went to the storage unit with low expectations and were surprised at how well made the sofas are. I would rate them as almost like the real deal. If we rate R&B/C&B quality and craftsmanship at 100%, I’d say that these rate at 85-90%. The significant savings were good enough for us to overlook that variance. If we could save a buck and get something that looked good but not exactly like the real thing, that was fine with us.
Once we had our fabric chosen, we brought the fabric books to Don, who cut out samples for us to take home. He then noted in a notebook which fabric we liked, what items we wanted to order , our custom sizing and our contact information. That’s it. Nothing else. He said that it would take a week for the bed and 6-8 weeks for the sofa and that he would give me a call when they were ready.
A week went by and sure enough, I got a call from Don, telling me that our bed was ready and that it would be dropped off the next day. The next day, two guys showed up with the bed and put it together in the master bedroom. On their way out, they gave me an invoice, I handed them a check and that was it. Easy as pie. My husband and I really liked that we didn’t have to fork over any money up front as we didn’t know what to expect in terms of quality. The bed ended up costing a little over $1000 which included tax (darn 9% CA tax!) and delivery. We are extremely happy with the bed which might have something to do with the fact that we saved about $700 by not getting it at C&B.
In terms of looks and quality, it looks very close to the C&B bed but slightly different because the fabric we choose, was a little thicker than the C&B fabric. The quality looks good but as we have yet to sleep on it, I can’t say for certain. We’ve just moved into a new house and decided to paint, relocate wall scones, redo the wall in-closet, etc to the master, so we took the bed apart and put it in a different room for storage. Once we move into the master and set the bed up, I’ll get back to you on how it sleeps. We should also be getting our custom Cynthia sofa (we ordered a custom size to fit perfectly in our living room) in the next two weeks and can let you know how that looks/feels as well. If you have any questions, just let me know.
Love the blog btw. I love your tips on where to buy things. They pointed me in the right direction several times. Keep up the great work!
YoungHouseLove says
Wow Nicole! Thanks so much for your detailed review of Don and Custom Sofa Design. We’re so glad you had a good experience and we really appreciate you sharing your story!
xo,
s
Amber says
Are we in love with all of the same blogs? I love Jenny from LGN…we can’t help it that we all have exquisite taste :)
Pam says
Here on the west coast I looked for almost a year for my sofa. I was not willing to buy one without sitting on it as I live on my sofa in my small space. I sat on a ton of sofas and none fit what I needed – good price, comfy and small enough to fit my room. I wanted a mid-century look and loved a couple of designs at Crate and Barrel but no way. I found this amazing store in San Francisco called Furniture Envy. Check them out at: http://www.furnitureenvy.net/ Well that sofa you see on the opening page is the one I got. They have the sofa’s made to order in LA. I was able to pick out the material but even better I could customize the whole sofa! I was able to pick out the length of the seat, the amount of padding and more. When it arrived it was not quite what I ordered, less buttons on the cushions. (factory fault not the store) They were amazing about having it remade for me the right way and at no cost to me. Have to say I love my sofa and the store!
YoungHouseLove says
Thanks for the link Pam! Off to check it out…
xo,
s
Brie says
RUN do not walk away from Custom Sofa Design!!! They got our order wrong and delivered FOUR different sets of sofas over the course of 18 months. Mistake after mistake, they just couldn’t get it right. It was a horrific headache and we ended up with a refund, not a FULL refund, but a refund nonetheless. Worst experience of our lives. Don at Custom Sofa Design is not a good communicator or businessman at all (that’s putting it kindly) and we still can’t believe we wasted a year and a half of our lives with this company.
Be careful. If it seems too good to be true, it probably is.
YoungHouseLove says
Hey Brie,
Thanks for sharing your experience! It seems as if we now have one person who loves CSF and one who has been less than thrilled (to put it lightly) so thanks for sharing your point of view. It’s always important for people to get both sides of the story and then make an informed decision with that info!
xo,
s
Kim at Yellow Brick Home says
I saw this the other day on Little Green Notebook too! I almost couldn’t believe it. I immediately checked out the site, but it was a little frustrating to navigate.
However, their prices are truly amazing – we’ve purchased Craigslist finds for more!
Julie says
Great couches with a varity of styles!
As for two cushioned couches sinking down in the middle, you can always replace the stuffing/foam inside. MUCH cheaper than buying a new couch. We have a two cushion couch and somehow we both find ourselves sitting in the middle. We’ll have to fluff up one day for sure!
Quality couches are definitely important! Thanks for the info!!
Kirby says
I didn’t hear about this company, but after checking out their site, it’s very similar to thesofaco.com , which also has a lot of modern looks similar to Crate and Barrel, but significantly cheaper. Also based out of CA, and also ships anywhere in the US. Everything there is completely custom, my husband and I were visiting my parents and stumbled upon one of their stores, so we actually got to sit in all of them and see that the quality was good, which helped. Anyways, just thought I would throw it out there because I recommend it and have had a great time working with them!
YoungHouseLove says
Thanks for the info and the recommendation Kirby!
xo,
s
Carole says
wow, they certainly look like ‘the real thing’…but it’s hard to know without seeing them in person…JC Penney has a number of similar knock-offs, and at least you’d be able to check ’em out (I’ve heard mostly good things)
IMHO, Pottery Barn sofas are waaaay overpriced (and mostly too big for small spaces), so getting one at the PB outlet would be the only way for me to justify buying one. However, both Room & Board and Crate & Barrel have a number of affordable options that are great quality. (Yes, they also have ridiculously expensive ones!)
I’d never skimp on a sleeper sofa (or buy one without both sitting on it and trying out the mattress.)
Jennifer says
We have a Rowe Sofa (looks like the Solana in your pics) and we are really happy with the quality of it. However, I have been to many showrooms with samples of Rowe and other similar brands, and have been amazed at some REALLY poor craftsmanship. Personally, I wouldn’t order a piece that I haven’t seen in person. One, I’d like to confirm that the quality of the piece is acceptable. Second, the firmness/comfort of a piece cannot be seen in pictures.
All that being said, other brands to check out – Younger, Robin Bruce, Nathan Anthony, Archetype. Once you figure out that there are only a handful of companies making this stuff, it’s amazing to go to Crate/Barrel, P.B., Room/Board and see the same pieces over and over.
We are thinking of ordering a piece from Archetype. Does anyone have experience with this company?
Oh – and I love Elena in your pics. Cute sofa!
Chatelaine B says
I’ll apologize now but I haven’t read the other comments but I have to say we worked with someone who is basically the exact same as the company posted and we’re in Orange County 1 hour south of Los Angeles. We worked with http://sofacraft.org/ for our Crate and Barrel looking couch and we could not be happier.
The experience was easier than anything else. We walked in, told him what we wanted, we clipped some fabric choices and brought them home to compare to our other objects in the living room and the lighting and were sold!
We went back, said yes yes yes and a few weeks later we picked up our sofa and love seat and ottoman. We picked it up because we own our own truck, saved money :)
He, if we chose to, said we could customize the length/width/height if we wanted to!!! 2 cushions came with each couch in the exact match to the crate and barrel style.
We’ll definitely use them again.
Loved the experience!
YoungHouseLove says
Thanks so much for the recommendation Chatelaine!
xo,
s
Keren says
Maybe its just me, but even these prices seem too rich for my blood! Spending even this much seems too much for a sofa that will get spilled on, furred on, etc. I guess we’ll have to wait till they get older.
Meredith says
Never heard of it!! But it looks great! Too bad I JUST bought a new sofa a month ago!!!
Kasey at Thrifty Little Blog says
I know that not everyone has this option, but I saved just as much on my sofa by going to the outlet. I was able to get the comfort, look, and durability for over $1,000 off of retail.
I’ve seen knock-off sofas and chairs before that seem perfect, but feel awful once you sit on them. Even if I didn’t have an outlet nearby, I’d rather pay more, look on craigslist, or wait for a sale so that I could buy the quality I wanted.
LoriSF says
Claire, we have an Ikea sleeper sofa. It’s apple green velvet with Scotchguarding (which has come in super handy now that we have 2 young children!) and still looks brand new despite being approx 10 years old. !!!
The sofa is as comfy as any other sofa bed… which may not be saying much. Hahaha! But everything seems to still be in good working order, including the springs. Definitely no bar in the back problem here! :)
Now that we have a guest room, it’s not used much anymore but it’s nice to have an extra bed for visitors in a pinch.
It looks like they don’t carry our particular sofa bed anymore.
Diana says
I love these sofas and they seem so affordable, I mean even the Ikea sofa that looks like the Gemma and Solana from this company is $1000!
http://www.ikea.com/us/en/catalog/products/60103142
However, If you look into Value City Furniture they also have very affordable sofas. This one is only $300.
http://www.vcf.com/webapp/wcs/stores/servlet/ProductDisplay?partNumber=1309285&Nao=0&langId=-1&numberOfResultsPerPage=12&referrer=shelfPage&storeId=10001&catalogId=10153&N=4294967243%204294967163%2087&categoryId=4294967256
Kristen says
Any recommendations on where to get some great brown leather couches? I’m not a fan of big sofa’s but ones that look more similar to some that Pottery barn carries. Thanks!!
YoungHouseLove says
Hey Kristen,
These comments are full of sofa retailer recommendations. Just scroll back through the suggested links and companies and take your pick!
xo,
s
abriana says
the emma is a dead ringer for the Seabury sofa at Pottery Barn- we have the Seabury and definitely didn’t pay $599 like the one in the post!! good deal to know for the future.
Des anyone have recommendations on how to restuff a sofa? Our sofa is filled with down feathers and the two back cushions sink BIG TIME. It is so frustrating! Where do I get extra down feathers or filling? Also, any tips on how to get the feathers to stop poking through the upolstery?? We find feathers everywhere!
Chelsea Lee says
I’m loving the Solana Sofa! Is there any great possibilites with decorating if we had bought that sofa? I have a very boring tan suede couch right now & am in desperate need of something new!
Cheryl says
Anyone hear of or has had experience with Norwalk sofas?
Amy says
I fell in love with the Hoffman bed from Room & Board, but couldn’t get my husband to agree to the price! I went to Don at Custom Sofa Design thinking I’d order the Nassau bed from his website (a copy of the Tate from C&B), but I was thrilled when he said he could do the Hoffman for the same price as the Nassau ($899 for an eastern king)! I had to go down to his storage unit (that’s why his prices are so low, no overhead for a showroom) twice since the fabrics I had originally chosen were out of stock, but it wasn’t a big deal since I live in LA. The fabric I ended up choosing is SO CLOSE to the platinum choice at Room & Board, just a little larger weave! I am so happy with my bed, and though my husband was skeptical about using Don and an upholstered bed in general he also loves our new bed!! I must pint out though that the bed is not EXACTLY the same, the R&B has steel slats while mine has wooden slats, but as far as looks is perfect! I will definitely call Don again once I can convince my husband that we need new sofas!!
elaine says
When I first saw this post, I wasn’t sure if it was the manufacturer that I bought two sofa sets from, then I read some of the comments that referred to Don. So yes, I’ve ordered two sets from this company – the first about five years ago and the second almost three years ago. We love both sets, they are very high quality and we always recommend them to friends. Customer service was always great as far as checking on the status of my order, resolving issues, etc. Keep in mind, though, that I’m in Orange County, CA, so I was able to visit the showroom and did not order via phone or internet. Both of our sets are microfiber and clean up so easily. Strangely, my older sofa set looks newer. I think it’s because we chose the most firm cushions for that one. The other one is starting to get a little lumpy in areas that we use the most.
The customization was great. We had a sectional made and added two feet to one side to fit our space better. It was an additional $150/foot, but the overall price was still significantly less than an equivalent sectional at name brand stores.
I highly recommend them… And I love your blog – I check it twice a day!