Among other things, one quirk I inherited from my mom was my aversion to return lines. Sure, there’s really nothing to fear about going to customer service and returning a purchase that just didn’t work out, but somehow it made me uncomfortable. In most cases I’d rather just suck it up, consider it my bad for buying it, and call it a loss. Maybe I just felt wrong making the retailers deal with my poorly repackaged item or just preferred to avoid any debate over whether it met their policy.
But then I met Sherry, the self-proclaimed Queen Of Returns, and my relationship with those once dreaded lines completely changed.
Sherry has the exact opposite philosophy. If she buys something that isn’t quite right – because it doesn’t fit, doesn’t match, or doesn’t work the way it’s supposed to – she brings it back without blinking an eye. Maybe it comes from years of working retail on 34th Street in Manhattan and dutifully handing money/store credits to thousands of customers who nonchalantly returned items (even if they had no tags or receipt). Whatever its origin, Sherry’s no-fear approach to bringing things back means that our house is less cluttered with “oops purchases” and it also keeps us from settling on things that aren’t exactly what we want. It also means I’ve gotten a lot better at returning items over the last four years (like the flashcards we got from Barnes & Noble for the office clothesline– we later found cuter ones at Anthropologie so the lesser liked pack went back).
Needless to say that in the last half-decade or so I’ve gotten over my own hesitations about it. In fact, returning items has become an important part of our DIY process. After all, some things just need to be seen or tried in your space to know if they really will work. So whether it’s bringing home an armload of curtain options (like we did for our bedroom a few years ago) or bringing back a surge protector that isn’t Mac-friendly (like we did a few weeks ago) – having a “no fear” approach to returning unwanted items actually saves us a lot of time (instead of hours spent debating and guessing in the store as if whatever we buy must remain in our home forever). And on top of cutting down on unnecessary clutter, returning things that just don’t make the grade saves us money too. Yes we do spend time returning stuff, but we frequent stores like Target and Home Depot so often that we rarely have to make trips just to return things (and we figure that small amount of time spent keeping our house from filling with unnecessary, extraneous things is well worth it).
The goods news is that a lot of our favorite stores make returns easy. While we haven’t memorized every return policy out there quite yet, we can breeze through a Target or Home Depot line in no time because neither need receipts (Target can look things up on most credit cards- and Home Depot can do the same). This is also good news because it means we don’t need to hang on to those receipts, minimizing wallet clutter and all that pesky BPA that everyone from the Washington Post to MSNBC is chatting about (here’s where we first mentioned it back in April).
We can also tell you in our sleep that places like Michael’s do need receipts if you want money back (otherwise it’s a store credit for you) while places like Wal-Mart often have long lines. And Babies R’ Us won’t even look at you if you don’t have a receipt. But at least almost all places will take back items without much need for an explanation, even if they’ve been opened (assuming they’re not things like DVDs or medicine). And if any of them ask why we’re bringing something back, a “we didn’t end up needing it” usually suffices. So much for those elaborate and persuasive tales I once believed I needed to tell. Although Sherry’s a happy-to-chat-with-anyone-girl, so she often elaborates and explains things like “we bought a bunch of pillows to see which ones looked the best in the den, so now we’re returning the ones that missed the mark.” This usually brings on some banter with the cashier about how hard it is to make decorating decisions and sometimes ends in the person at the register declaring that they’re going to do the same thing so they’re sure to find the perfect pillows/lamps/fill in the blank.
So while I still feel a little bad when I see a team of red-shirted Targetians wrangling cart-fulls of returns, I now embrace the return line as an important step in our money-saving, clutter-minimizing design process.
What about you guys? Could you join Sherry on the Queen Of Returns throne? Or would you and my mom have a lot to talk about when it comes to avoiding returns at all cost? Perhaps you work in retail and that makes you hate making returns even more, or reminds you that it’s your hard-earned right? We’d love to hear any and all return-related musings. Spill it.
Suzie @ cupcake monkey says
Your mom and I would be best buds. I HATE returns for some reason. I don’t know what it is, but I avoid them whenever possible…often finding an alternate use for something if it doesn’t work quite right for my original intended use! :D
Lacey says
I once heard that there is a returns “red flag” list….a list of names of repeat offenders when it comes to returning items. I hoping (and pretty positive) that this is a myth; however, I still fear that everytime I approach the returns counter and they swipe my credit card that some type of warning will pop up lol. I return things ALL the time. I feel a little bad, but I’m an impulse shopper. I feel REALLY bad for the lady working the dressing room and I come up with 12 articles of clothing that “just didn’t work out” :(
Tiffini S. says
I used to be the Queen of Returns. Then I started tracking my purchases on a spreadsheet. I use my check card for every purchase, then I convert my checking account statement to an excel sheet. I would see things like “Wal-Mart, Clothes and household, -52.96” Then the next line would be “Wal-Mart, Return clothes, 48.00” I began to analyze my spending habits, then realized that I was just buying too much stuff, even after all that returning. So I quit.
Method: Now, when I see something I want, the rule is 1 week ‘cooling’ time. After that, I spend another week thinking about how much I’ll actually use it, if I can get a better deal somewhere, can I really afford it, etc. At the third week mark, the big decision is “Ok, what goes out of the house” because my new rule is one thing in, one thing out – generally in the same category (shirt in, piece of clothing out). By the fourth week, it’s generally either gone, or discounted, so the choice gets easier. I figure if I still want it after a month, it’s a deal.
It’s hard. Sometimes I really want to buy something – that cute pillow, new shoes. But now that I’m analyzing every last purchase down to the nitty gritty details (except my grocery/house upkeep bill, which I still can’t get under control) I’m saving lots of dough, not having a cluttered house, and not returning 98% of the stuff I buy.
Amanda says
I used to not be comfortable returning things, and I certainly have my share of things leftover from that…but I am getting to be more and more comfortable returning things that don’t work for me. I had no idea that I didn’t need a receipt for Target, or about the cc lookup! Awesome!!
More and more, for house items, I’ll just buy a few of the options I’m looking at for something, bring them home, check it out in its new natural habitat, and return what I doesn’t work.
And for shoes? I love Endless and Zappos – free returns, and they ship fast.
Julie says
My husband claims I buy things just so I can return them, so I guess that makes me a Queen of Returns as well. I do not hesitate with returns.
Juliann says
I’m all about returning. Usually my husband just rolls his eyes – I suppose I’m a bit of a receipt hoarder, ya know, just in case. But when we spend several thousand dollars on redoing our back yard, my husband wanted it perfect. He ended up returning or exchanging every brick, and every pave stone with even the smallest chunk missing. Now, I think it’s a little easier for him to understand why I do what I do. If the shoe doesn’t fit, don’t wear it! Love your blogs by the way!
Meg M says
I’m with John on this one — I’m trying to be better about returns, but there’s a little guilt complex that clicks on in my brain about them. I’ve got tons of clothes that end up at Goodwill or Sally Ann’s…often with tags still on ’em. (So embarrassing to admit!) Working on it, working on it!
Mary says
My mom, from the 1950s-90s, always ordered from the Sears and Penney’s catalogs. Many items had to be returned because you obviously couldn’t try them on prior to purchase. Since Mom didn’t drive, it was Dad’s job to take the returns to the post office, a job he obviously did not enjoy. He teased her about it constantly. When I became an adult, I was afraid to make returns, but for the past few years, I take back whatever doesn’t work. Wish I had all the cash I wasted not returning things – I could go on a shopping binge at Target this afternoon!
Krystle says
I’m with Sherry! I take it back if I don’t need it, want it, have no use for it (after all), or I was feeling guilty for buying it! It’s dinero back in my wallet and I feel better after having returned it for said guilty feeling!
Lindsey says
Perhaps I am the “princess of returns” because I make my shopping decisions based on the return policies of stores (REI, Nordstroms, Patagonia, etc.). I would rather spend a little more and have the confidence that I can return it without a hassle at any point.
My BIL is my antithesis in this respect. He absolutely under no circumstances will return anything because he feels too guilty. We exchanged the fancy GPS he gave us as a gift because it stopped working after 2 weeks. It was no issue, but he couldn’t believe Best Buy would take it back. Uh, hello, it was broken!
Anyhow, happy to see so many other folks are with me in our insistence to make sure we spend our money on things that work and work for us!
Nicole says
I think that once you have kids, you NEED to turn into the Queen of Returns. No more jiggling a baby on your hip, desperately trying to entertain small people with quiet games while trying to find a good light to judge the color or calculate comparative quality/price issues between different items. You grab everything, take it to the counter and figure it all out at home when the munchkins are sleeping. I’ve found that this is most useful for clothes shopping but if I have a hesitation over a home item, I check the store policy and then buy. Its true that you have to be careful with small boutiques- lots of the time they insist on giving store credit, which I’m afraid I won’t be able to use.
Audrey says
I have no fear when it comes to returning things. I usually am wandering the store, while my husband does the dirty work!
Mary Kathryn says
I’m a ‘Sherry’ when it comes to returns. As a mom of 3 (youngest two are 15 months and 3 months) it’s just easier to buy things that I think MIGHT work, such as decor items and clothes for myself, and know that I can return them if I need to. Target is where we do 90% of our shopping, so if I have a fussy baby, I can grab something quick and return it when I’m there again in a few days. (We never make less than 4 trips to Target in a week….LOVE that place. Seriuosly.)
Katie says
I do return items if they do not function properly or are completely not what I expected. Or if I got something for a decorative purpose and it just doesn’t “go” with the surroundings, I will return. I do have a problem with buying a whole ton of pillows or curtainsknowing very well that I will be returning all of them except one, depending on which one goes best with my room. It just seems a little sketchy to me – especially in the case of curtains, or something, that is packaged up and would need to be repackaged at the store. I guess I am the type who when I go buy some curtains at Target, I expect that they weren’t already taken out of the package and hung up at someone else’s house. So I guess I would just feel guilty opening up a bunch of packages of curtains, folding them back up and toting them back to the store. Sure, you will have situations where you have no choice but to return something – but to go into it knowing that you will return it, but just wanna try it out at your house? Seems weird.
Not to dis what you guys do – I don’t think ya’all are sketchy, or anything. I guess I just have this voice in my head, that belongs to my mother, that screams all the etiquette rules at me! :-)
YoungHouseLove says
Hey Katie,
Not to worry, none of the curtains that we purchased needed to be repackaged! We just folded them back around the square cardboard piece and snapped the plastic bag shut again. Perfect for the next person (it’s not like we ripped or stained them, in fact no one who purchased them would have an idea they were previously bought). We’re definitely not advocating the return of items that you’ve used or damaged! And as someone else mentioned, stores actually love returns because it’s more foot traffic in the door (statistics show that many people who return things end up buying other items while they’re there). Just like people return clothes that don’t fit (which have been on their body, feet, head, etc) we figure that returning things like lamps and pillows and other items that we don’t end up loving (while keeping the ones that we do) is totally fair game! Hope it helps.
xo,
s
OwningSingle says
I have to be with Sherry on this one. I will return something that doesn’t work without hesitation. It was funny seeing your curtain returns because I did the exact same thing when I was purchasing curtains. In my trunk right now are chairs that I’m taking back to Walmart because they weren’t comfortable for long term sitting in the office.
Elyse says
Wait, it’s not a trip to Target without a return! …I’m sure they know me by name, or think “oh great, her she is again”. I have never minded returning things. I worked in retail for 6 years and had to repackage, reprice, redisplay many items. I didn’t care, if it didn’t work for someone, why would they want to keep it? I have to see what items will look like in my home, before I’m sure of it. I always keep packaging for at least 2 weeks, so I know I have the option to return. I even kept all the packaging for my son’s gifts until after he was born…just in case. My Mom taught me not to buy anything on sale and to return whatever you do not need.
That reminds me…I just bought the dwell studio rosette pillows in yellow and brown and they are sitting on my couch, I still can’t decide which I want to keep. I’ll be at the Target customer service desk soon…
Claire says
I embraced the return line at Home Depot and Lowes TO THE MAX after renovating our bathroom. I think I returned almost $200 worth of stuff over those three months. Everything from pipe fittings we didn’t need to unused tiles to the wrong color of grout to sealant we didn’t end up needing (thanks to some free stuff from a friend).
Anna says
I used to dread returns (especially since I would be that person who cuts off the tags first and then realizes that the item doesn’t fit/work). But since I now practically live in Target, returns became necessary, and I now return items shamelessly!
Lauren says
I didn’t have any problems returning duplicate gifts from my baby shower to Babies ‘R Us without a receipt, maybe it was just a fluke.
Having worked retail for years I feel both ways about returns. I hate to do unnecessary returns but if I am going to them, I make sure to abide by the return policies and to be really nice when doing them. I have had way to many customers think they deserve special treatment when they are making return not within return policies. People who work retail are much more likely to bend the return policy for you, if you need it, if you are just nice to them.
Melissa says
I’m totally like Sherry! My husband, on the other hand, was the opposite. I thought he was weird & he thought the same about me haha. But now, he will return things without even thinking twice about it. =)
Kelly says
I do not feel bad about returning things to a big box store, but if it is a small mom and pop shop, I won’t do it unless I am exchanging the item for something different :)
MrsKruse says
@hyz I definitely would not feel bad about taking returns back to Home Depot or Lowes. My husband works for a manufacturer that sells to both of those stores, and in order to get their products on the shelves, they have to PAY the stores to handle the returns (a percentage of the return value), and if the store doesn’t want to resell it, the mfg has to be willing to take it back and return the FULL value. Many stores don’t like to resell opened parts that could cause them to be on the loop if there happened to be an issue that would cause damage – it’s impossible for most stores to be able to test everything to verify that a “just didn’t like” return is really that.
Amanda says
I never return anything. I just can’t do it. I know that many people return unwanted items, I even worked in retail and understand its not a big deal, but I hate the process.
Mary Ann @ frosted gingerbread says
My husband has absolutely no qualms about buying things with the thought “If it doesn’t work, we can always take it back” and then I’m the one who has to trudge out to the store, two year old in tow, to stand in line and make the return. I don’t mind too much but I certainly think his dismissive attitude toward the trouble of returns comes from never having to do any himself.
Nicole says
Shelly’s reasoning is my exact reasoning as well. I don’t want my house cluttered up unused purchase mistakes! My husband is quite the opposite. He thinks the time and effort to get $3 back for something is not worth it, but my reasoning goes beyond getting the money back!
elz says
I return all the time. I work outside the home and have 2 kids, so it is easier to buy clothing and shoes in 2 or 3 sizes, fit at home and then return what was too small or too big. My husband jokes that a full page of our card statement is returns. I also return design items- I’ll buy different shades and then return the ones that don’t work. I make sure I keep all receipts-just in case!
Kimberj says
I don’t know that I hate returns… but I hate that I buy stuff when I know I’m settling. I have to psych up for “power return day”. I will put it off for months. I put things in the original bag with the receipt and put the return date in my phone calendar and the item in my truck. When I hit a day where I have ohhhhh 10days left to return I used a whole day to do all the returns. So I end up spending a day about once every 3 months returning stuff. This system works for me unless there’s bigggg bucks involved. Then I get it done so the money is back in my checkbook, pocket, or off my charge. That’s my story and I won’t take it back, chuckle chuckle ;)
Beth says
I’m not a hater. I’m really not. I have followed your blog faithfully for well over a year now, and you have been wonderful to email me back when I ask you for advice. So, like a good friend who points out that you have something in your teeth, I have to say that your blog in the last few months has not hit the high standard it used to, and this post takes the cake. I fear you’ve hit an all time low if this is the kind of topic you feel is post-worthy. On the positive side, it can only go up from here, right?
YoungHouseLove says
Hey Beth,
Thanks for the feedback! We find that different readers love different posts so we just write about what interests us and try to work in a good mix of everything from decor and home improvement related projects (and shopping) to being green, gardening, and even cleaning & organizing. With over 100 comments on this post since putting it up a few hours ago, we’re glad that many readers are enjoying it- which is always the goal! Hope that explains why we do what we do!
xo,
s
Alana says
I try to return anything and everything that just isn’t right! And I work in the retail industry! Shhhh..don’t tell my co-workers :)
Laura in LA says
I will return anything and everything. My friends actually think it is quite funny how often I do this….then they ask me to return things for them.
cassie @ hi sugarplum! says
My husband calls me Rita Return…so no, I have no problems with taking things back! :)
sheila says
Interesting… I’ve never worried about getting the curtains or bedspread back into the package perfectly. I always assumed they had people who checked over the refunds and made sure they were ok for the next person, and that meant knowing how to fold them, etc. Is tnat not true?
YoungHouseLove says
Hey Sheila,
Yup, it’s true. But sometimes if something is packaged semi-neatly they’ll just sell it that way (which can turn off the next buyer) and if it’s packaged too messily they might send it back to the manufacturer to professionally repackage it (which seems like a waste so we take a moment to return things as nicely as possible). Hope it helps!
xo,
s
Dana Hale says
I feel a little bad about returning things, but I do it anyways. I bring things home to see what they look like in our house and to see if they coordinate with their surroundings. I am always careful to repackage the item exactly like I found it, not remove the tags, and take my receipt. A customer service worker at Target recently complimented my repackaging skills when I returned a drapery panel ~ made my day :)
Danielle says
This post cracked me up! My husband also affectionately refers to me as the “return queen.” I have no trouble returning something without tags, a receipt or shame. Last week I discovered an old bucket I had used in my last apartment still had a Ross $6.99 sticker on the bottom. I must have forgotten to remove it. I must have purchased it over two years ago. Since I had no use for it in my new house I took it back to Ross and they excepted it–no questions asked. Hey-that’s seven dollars I can put towards that PB rug I’ve been drooling over!
Chantalle says
If the item is on your baby registry at Babies R Us they will take it back for store credit. One sales associate even told me that when I would get my presents from my shower to go add everything I wanted to return to my registry and then bring it back. I actually ended up returning almost everything I got for my first baby and buying it on craig’s list and MADE money…but that’s another story.
I am surprised what you said about Target. If it is a gift (so you don’t have a receipt or record of buying it) they are really stingy. You are allowed something like up to $30 in store credit and you have to use your driver’s license and you don’t get any more for a year. Ya, it’s crazy. After my first I went to return something 11 months later that was a gift and they wouldn’t give me store credit cause it showed on my record that it hadn’t been the full year. Pain. I had head they are easier on you if you have a registry with them, but since they weren’t I didn’t register with them for my daughter. I absolutely love Target but with my kids’ 1st and 3rd birthday party happening next week…I hope I don’t have to return anything to Target!
YoungHouseLove says
Hey Chantalle,
We think that must be a regional thing because our Target only requires a drivers license for individual purchases over $100 (which is pretty hard to do there) so it’s not really an issue for us. Hope it helps!
xo,
s
Amanda says
I have no problem making returns. I always keep my receipts just in case. I even returned a magazine to a bookstore once because my mom bought me one that I had just bought for myself. They usually don’t allow that, but they were nice and understood the situation (plus, it was still in perfect condition).
Laurie says
A tip for John: At Babies R Us, our household has found you can get some success with returns when Dad goes to the counter and, with a bit of a harried expression, just looks at the cashier and says “look man, my wife just told me to return this. I don’t know anything, can you help me out? I just was sent her to do this and buy diapers.” This usually nets the pity-return. Sending Dad in is key. :)
Christina R. says
I find that I am somewhere in the middle. Although, I do not fear the return line, sometimes it becomes more of a hassle than anything, so I end up keeping the item. Now, purchases from my frequented favorite (Target!) are more likely to get returned because it won’t be a special trip :)
I have also found that if I like an item enough and I pass on it, it is highly unlikely that it will still be there if I return later. I would rather make the purchase at the time and mull it over at home. Then return it if I deemed the purchase unnecessary.
Ah, the joys of shopping! :)
Karla @ {The Classy Woman} says
Good news! I contacted Target directly last week (since I used to work there and handled a lot of receipts) and they responded the same day letting me know that their receipts are BPA-FREE!! :) Actually, so is Starbucks and Bank of America. Whole foods still contains it, as does walmart, gas stations receipts, drug stores, USPS, and fast food chains. Sadly, it’s in many of the receipts we touch.
Anyone can contact the companies’ headquarters to request they move away from BPA-receipts and good article. Hopefully they’ll get the hint:
http://www.treehugger.com/files/2010/08/get-bpa-out-of-the-grocery-store.php
I am with Sherry on the returns. At the end of the day, it is our hard-earned money at stake, I never feel uncomfortable. I feel the same way about clutter!
With clothing I keep all of the tags on and receipts in one envelope so that if I happened to feel impulsive one day and never wear that new dress, I can get my money back or at the very least get a store credit for something else I do want. So many people I know waste hundreds of dollars by not keeping tags on, not keeping receipts and feeling badly about returns.
YoungHouseLove says
That’s awesome Karla! Thanks for sharing which receipts are BPA free!
xo,
s
Aubrey says
I am surprised I am the first weirdo blog-stalker freak to mention this (lol), but which one of you is scoring a 10% Team Member Discount at Target? Is Sherry working pt in the back, getting the first scoop on all of the hot new Dwell decor items?!
YoungHouseLove says
Hey Aubrey,
That photo of the receipt is actually not ours (we credited it at the bottom of the post, but it’s from google). So no discount for us- sadly!
xo,
s
Sarah K says
I hate returning things to stores that are unfriendly, but I’m definitely more likely to buy something that might work, if I know I can easily return it (like at Target!)
My one problem is that I constantly forget to take my returns with me! Do you guys have any special tricks for remembering your returns when you head to the store?
YoungHouseLove says
Hey Sarah K,
We just put them by the back door (on the laundry room counter) so we hopefully remember them as we bound out the door. Sometimes we also leave them in the car (since we’re a one-car household, they’re always with us). Hope it helps!
xo,
s
Lindsey says
I used to avoid return lines also… I thought that it was embarrassing going back to a store and feeling like I’m telling the merchant, “I don’t like your product.” But after our wedding and many, many, MANY funky wedding presents we really got the hang of making returns for unwanted and unnecessary items that would otherwise leave crazy clutter and eyesores around our home. I’m still getting used to it… but I’ve come a long way :)
Krystal D. says
I have a complete aversion to returning items, which is why I do a lot of research and bargain hunting before I buy something. If the item doesn’t work out in the way it was intended, I try to repurpose it or pass it off to some one who can use (which always results in a smile and gratious ‘thank you!’ that makes me feel better).
P.S. Just because I’m related to a psycho Target worker that loves her job just a little too much if you ask me, I’m going to have to correct you in that the proper term for those fun, fast, and friendly workers is “Targeteer” not “Targetian”. haha :)
Austyn says
One thing I’ve learned from my husband is the amazing return policy of buying clubs like Costco and Sam’s Club. You can return items up to 1 year later, no questions asked. This can be especially nice for electronic returns since their problems often don’t come up until later, like the HP printer that wouldn’t synch with our new HP desktop. Really? I mostly find returns to be a hassle, but its so much better than taking a loss on something that really didn’t work for you.
Vesna @ the redhead crafts says
Here in my country (Croatia, Europe) we don’t have such return polices. There are only few reasons when you can return something:
– it’s broken/doesn’t work as it’s supposed to
– it’s damaged/dirty and you haven’t noticed in the store (clothes for example)
– it fell apart after some time (shoes for example, any machines and stuff)
And I think that’s it, lol. :D
I don’t like when people return something just because later they realized it was unnecessarily spent money, they change their mind about the color, etc. You should think about those things before purchasing. :)
Arlee says
I have no problem returning things, especially when I realized how much money I was throwing away by just chalking something up to “Oh well, I guess it didn’t work out” and being too embarrassed to return it. I did learn that, while places like Costco have an awesome return policy, if you are returning a food item (I was throwing a party and bought too many packages of brownie bites), even though the item was not opened (obviously you wouldn’t return a food item that had been opened), they have to throw it away. That made me reconsider the return and consider donating it to a food shelter instead. Again, unopened. Let me just be clear about that. :-)
Mum says
I’ve ALWAYS joked about being “bipolar” (I know… so NOT PC), because I am always changing my mind! I thought I was the only real “flip-flopper” out there in the world! Ha! I’m not!!!
Well… From one flip-flopper to another…
Have fun!
Christine says
I’m with Sherry – returning is an integral part of the buying process these days. In fact, I find I am much more likely to buy things at stores where I know they have a lenient/simple return policy (like Target and Lowes) because I don’t have to worry that if it isn’t just right, I’ll be stuck with it. I also order things online a fair bit and gravitate toward sites that make returns or exchanges easy. With as many choices as consumers have, I think it’s just good business.
YoungHouseLove says
You’re right Christine! That’s probably why a lot of stores love having return policies that appeal to buyers- so people buy more and aren’t afraid to spend money there!
xo,
s
Lizz @ Leading the Good Life says
Return, return, return! It’s hard for me to make up my mind, so if I’m forced to do it right then and there in a store, it will never happen. Plus I have a bad habit of buying things just because they were a good deal, not because they were perfect for me.
Although I used to feel guilty about returning things, I’m over it now. If they allow it, I’ll do it!
heather s. says
I didn’t notice before that the Target receipt wasn’t yours – I thought y’all visited Peoria! :)
I meant to mention earlier that REI has the best return policy. You can return anything at any time to get a refund or store credit. I bought a stainless steel bottle there that I had water in that froze in my car (cold MI winters) and then exploded. I bought it two years ago and they gave me my money back without any issue. They have a 100% satisfaction guarantee. An ex had a pair of boots for five years that he returned when the soles got holes in them. This is the only store that I would consider taking something used back for a return because they WANT you to do so since they guarantee all of their products.
YoungHouseLove says
Oh thaaaat’s where the Peoria comments were coming from! It all makes sense now!
Also thanks for the REI info- that’s definitely an amazing return policy!
xo,
s